Stochastic petri nets in the impact of the capacity in the service in mass-produced restaurants
DOI:
https://doi.org/10.22517/23447214.17081Keywords:
Capacity in services, Service level, Stochastic Petri nets, Mass-Produced RestaurantsAbstract
in the present paper, a methodology based on stochastic petri nets is proposed to measure the impact caused by the capacity constraints of productive factors on the level of service in mass-produced restaurants. The system under study is identified and a discrete simulation model based on Stochastic Petri Nets is developed, which considers the most representative components and characteristics of the system and the interrelations between them. The test is performed in a restaurant that serves more than 4,500 lunches on day, where the impact of the production and service stages can be identified and the most critical and its effects were characterizedDownloads
Downloads
-
Vistas(Views): 561
- PDF (Español (España)) Descargas(Downloads): 607
Published
How to Cite
Issue
Section
License
Copyrights
The journal is free open access. The papers are published under the Creative Commons Attribution / Attribution-NonCommercial-NoDerivatives 4.0 International - CC BY-NC-ND 4.0 license. For this reason, the author or authors of a manuscript accepted for publication will yield all the economic rights to the Universidad Tecnológica of Pereira free of charge, taking into account the following:
In the event that the submitted manuscript is accepted for publication, the authors must grant permission to the journal, in unlimited time, to reproduce, to edit, distribute, exhibit and publish anywhere, either by means printed, electronic, databases, repositories, optical discs, Internet or any other required medium. In all cases, the journal preserves the obligation to respect, the moral rights of the authors, contained in article 30 of Law 23 of 1982 of the Government Colombian.
The transferors using ASSIGNMENT OF PATRIMONIAL RIGHTS letter declare that all the material that is part of the article is entirely free of copyright. Therefore, the authors are responsible for any litigation or related claim to intellectual property rights. They exonerate of all responsibility to the Universidad Tecnológica of Pereira (publishing entity) and the Scientia et Technica journal. Likewise, the authors accept that the work presented will be distributed in free open access, safeguarding copyright under the Creative Commons Attribution / Recognition-NonCommercial-NoDerivatives 4.0 International - https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es license.