Implementation of ISO 21001: 2018 in postgraduate academic programs


Authors

  • Rosa Mayelin Guerra Bretaña Doctora en Química y profesora titular e investigador de la Cátedra y Centro de Calidad, Metrología y Normalización de Biomateriales de la Universidad de La Habana, Cuba
  • Fridel Julio Ramos Azcuy Doctor en Ciencias de la Educación Superior - Universidad de La Habana, Cuba https://orcid.org/0000-0001-5945-446X
  • María Beatriz Valencia Bonilla Facultad de Ingeniería de la Universidad Tecnológica de Pereira, Colombia

DOI:

https://doi.org/10.22517/23447214.24735

Abstract

La Organización Internacional de Normalización publicó la norma ISO 21001 en 2018, que describe el sistema de gestión para organizaciones educativas. Este trabajo se centra en la implementación de los requisitos de la norma ISO 21001 dentro de una Cátedra colaborativa que ofrece servicios de formación académica de posgrado en la Universidad de La Habana en las áreas de normalización, metrología y sistemas integrados de gestión. El sistema de gestión de organizaciones educativas implementado abarca todos los procesos, personal y acciones necesarias para entregar servicios de formación de posgrado y productos educativos de calidad, evaluados con base en la satisfacción de los estudiantes y demás beneficiarios.

Downloads

Download data is not yet available.

References

[1] R. M. Guerra Bretaña, M. C. Meizoso Valdés, J. R. Ramírez García, y A. Iglesias Morell “Los programas de Maestría como canal de transferencia del conocimiento universidad-industria en Cuba”,COFIN Habana, no.1, pp. 1-22, enero-junio, 2017, [Online] Available:http://www.cofinhab.uh.cu/index.php/RCCF/article/view/205

[2] Sistemas de gestión de la calidad — Requisitos, Norma NC-ISO 9001, Oficina Nacional de Normalización (NC) La Habana, 2015.

[3] Educational organizations — Management systems for educational organizations — Requirements with guidance for use, ISO 21001 Standard, International Organization for Standardization (ISO) Geneva, 2018. [Online]. Available: https://www.iso.org/standard/66266.html

[4] Autores, “Aplicación de la norma ISO 21001:2018 a la calidad de los programas de posgrado académico”, Educación Médica Superior,Vol. 34, No. 1, p. e2050 [Online]. Available: http://www.ems.sld.cu/index.php/ems/article/view/2050

[5] T. V. Anh, N. T. M. Linh, H. T. T. Nguyen, and T. C. Duan “ISO Standard Application in University Management Model: A Case Study,” Int J Inform Educ Technol, vol. 11, no. 4, pp. 194-199 April 2021, DOI: 10.18178/ijiet.2021.11.4.1511

[6] Y. Rohayati, and R H Delvika, “Preparation for the Implementation of ISO 21001: 2018 using Assistance Program: Case study of Telkom Vocational High School,” in Proc. 12th ISIEM Batu Malang,Indonesia, pp. QM26-QM32, 2020, [Online] Available:https://isiem.net/wp-content/uploads/2020/06/QM-12th_ISIEM_2020_paper_57a.pdf

[7] M. C. Arrieta Prieto, and N. Estupiñán Romero, “Guía para la integración de las normas ISO-21001:2019 y NTC-5555:2011 para instituciones de educación para el trabajo y desarrollo humano,” M.Sc. Tesis, Universidad Santo Tomás – Convenio Icontec, Bogotá, Colombia, 2020.

[8] D. I. Quimi Franco, “Sistema de calidad enfocado a las normas ISO 9001 y 21001: caso Facultad de Ciencias Administrativas de la Universidad de Guayaquil,” Universidad y Sociedad, vol. 11, no. 1, pp. 279-88, enero, 2019, [Online] Available: https://rus.ucf.edu.cu/index.php/rus/article/view/1123

[9] N. V. Nhon, “Integrated QMS ISO 9001 and EOMS ISO 21001 to help educational institutions on their continuous improvement path-Best practices, Congress 2020, October 2020, Seoul, Korea. [Online]. Available: https://anq2020.org/download/?paperb=U0EyVTdmZ1V5SkFHU0t6MVNkbXpaUT09

[10] E. Wibisono, “The new management system ISO 21001:2018: What and why educational organizations should adopt it”, in International Seminar on Industrial Engineering and Management, Makassar, Indonesia, vol. 11th, 2018, [Online] Available: https://www.researchgate.net/publication/334549352

[11] O. Vasilevskyi, “Higher education quality system in the context of the ISO 21001:2018 implementation,” ISTCMTM, vol. 80, no. 4, pp.41-48, 2019 (Ukrainian), DOI: 10.23939/istcmtm2019.04.041

[12] International Organization for Standardization - ISO. “ISO 21001. Briefing Notes. Educational organization management systems,”International Organization for Standardization, Geneva, Switzerland, 2018 [Online] Available: https://www.iso.org/files/live/sites/isoorg/files/developing_standards/docs/en/ISO_21001_Briefing_Notes.pdf

[13] J. Anttila J, and K. Jussila, “Quality management in educational organizations,” J Qualit Educ, vol. 6, no. 7, pp. 9-13, April, 2017, DOI: 10.37870/joqie.v6i7.24

[14] M. A. Ron, and L. Rodríguez, “Unificar criterios de gestión en

organizaciones educativas,” AENOR, vol. 334, pp. 34-37, febrero, 2018, [Online] Available: https://dialnet.unirioja.es/servlet/articulo?codigo=6358038

[15] United Nations. “Transforming our world: the 2030 Agenda for Sustainable Development,” Division for Sustainable Development Goals, Department of Economic and Social Affairs United Nations. New York, NY, USA, September 2015. [Online] Available:ttps://sdgs.un.org/2030agenda

[16] E. Ordozgoiti, “Un mismo lenguaje en educación,” AENOR, vol. 303, pp. 30-33, abril, 2015, [Online] Available: https://www.une.org/normalizacion_documentos/educativos.pdf

[17] Quality management system-Guidelines for the application of ISO 9001:2000 in education, ISO/IWA 2, International Organization forStandardization (ISO) Geneva, 2007.

[18] Learning services outside formal education — Service requirements,ISO 29993 Standard, International Organization for Standardization(ISO) Geneva, 2017, [Online] Available: https://www.iso.org/standard/70357.html

[19] Quality management systems—Fundamentals and vocabulary, ISOStandard, International Organization for Standardization (ISO)Geneva, 2015 [Online] Available:https://www.iso.org/obp/ui/#iso:std:iso:9000:ed-4:v1:en

Downloads

Published

2024-04-03

How to Cite

Guerra Bretaña, R. M., Ramos Azcuy , F. J., & Valencia Bonilla, M. B. (2024). Implementation of ISO 21001: 2018 in postgraduate academic programs. Scientia Et Technica, 29(01), 7–17. https://doi.org/10.22517/23447214.24735

Issue

Vol. 29 No. 01 (2024): Enero -Marzo

Section

Industrial

License

Copyright (c) 2023 Scientia et Technica

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Copyrights

The journal is free open access. The papers are published under the Creative Commons Attribution / Attribution-NonCommercial-NoDerivatives 4.0 International - CC BY-NC-ND 4.0 license. For this reason, the author or authors of a manuscript accepted for publication will yield all the economic rights to the Universidad Tecnológica of Pereira free of charge, taking into account the following:

In the event that the submitted manuscript is accepted for publication, the authors must grant permission to the journal, in unlimited time, to reproduce, to edit, distribute, exhibit and publish anywhere, either by means printed, electronic, databases, repositories, optical discs, Internet or any other required medium. In all cases, the journal preserves the obligation to respect, the moral rights of the authors, contained in article 30 of Law 23 of 1982 of the Government Colombian.

The transferors using ASSIGNMENT OF PATRIMONIAL RIGHTS letter declare that all the material that is part of the article is entirely free of copyright.  Therefore, the authors are responsible for any litigation or related claim to intellectual property rights. They exonerate of all responsibility to the Universidad Tecnológica of Pereira (publishing entity) and the Scientia et Technica journal. Likewise, the authors accept that the work presented will be distributed in free open access, safeguarding copyright under the Creative Commons Attribution / Recognition-NonCommercial-NoDerivatives 4.0 International - https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es license.