Sistema computacional de integración del método de despliegue de la función de calidad y de la lógica difusa
Abstract
Este artículo presenta un programa computacional que integra el método de despliegue de la función de calidad con la teoría de conjuntos difusos. El programa permite estimar los niveles de impacto que las características de ingeniería de un producto pueden tener sobre la satisfacción del usuario. La teoría de conjuntos difusos se usa para tener en cuenta la incertidumbre de la información. Los grados de importancia de los atributos del usuario y las relaciones entre éstos y las características de ingeniería se representan mediante números difusos triangulares. Se utiliza el nuevo promedio difuso ponderado para evitar que la imprecisión de los resultados sea innecesariamente alta. Se presenta un ejemplo de aplicación para ilustrar el uso del software.Downloads
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