Applying Lean Six Sigma for the improvement of the degree work process in a Higher Education Institution
DOI:
https://doi.org/10.22517/23447214.24773Keywords:
Lean six sigma, Higher Education Institutions, DMAIC, continuous improvement strategiesAbstract
Despite the advances in the implementation of improvement projects in Higher Education Institutions (HEIs), these have been carried out without following a general specific model that defines a clear procedure for their subsequent implementation in this type of organizations, which differs from industries where the Lean Six Sigma (LSS) methodology was created. The HEI have the degree work process to issue the certificate of the library, but this process is taking longer than expected. For this reason, the present research aims to design the improvement project through the LSS model for the aforementioned process. Applying this methodology, it was possible to diagnose the current state of the process, as well as to identify the needs of the interested parties. Finally, an action plan was proposed that would allow continuous improvement of the process aligned to provide quality, effectiveness and service to the process. From the application of these strategies, it is expected to reduce the delivery time of the process by up to 54%, increasing the Value Added indicator from 8% to 17% and increasing the First Pass Yield index by up to 40%.
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